Mike Mardis

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Recent Posts

How Much of Payment Processing Can be Automated?

Processing payments is one of the most expensive and time-consuming tasks for most companies. An accounts payable study by CFO Magazine found a wide variation in the cost of payment processing...

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Automating Procurement On ServiceNow

My colleague Thomas Krier and I recently hosted a webinar, Automating Procurement on ServiceNow, to highlight the advanced features of our procurement tool ProcurementPath. Watch the full...

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4 Reasons Application Scope in ServiceNow Is Important

Posted on June 03, 2019

Since the Fuji release of ServiceNow in March 2015, the platform introduced the concept of Scoped Applications. This feature creates a private namespace assigned to a collection of tables and...

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6 Facts About ServiceNow You Didn't Know

Posted on March 29, 2019
 
The ServiceNow platform is easy to learn, and comprehensive to master.  Developers must understand Business Rules, Script Includes, UI Macros, Client Scripts, and more elements to fully...
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Resolve to Reduce Your Email

The new year is well-under way. How are your resolutions going? If you’re like me, one of my goals has been to reduce the amount of emails I send and receive. When you think about it, most emails...

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Stave Makes Silver with ServiceNow

Everyone on the Stave team is super excited on this week's annoucement that we've been promoted to a ServiceNow Silver-Tier Technology Partner.  We're so glad our customers have reported their...

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Don't Make the Mistake of Skipping ServiceNow's Knowledge 17

Posted on March 06, 2017

ServiceNow's annual user conference, Knowledge, is coming up very quickly.  If you don't have plans to attend yet, you better get on it or you're really going to miss out.  I've missed some...

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6 Great Customer Support Responses

 

We've talked before about using ServiceNow as a complete Customer Service Management platform.  You can't forget, however, that any successful solution encompasses People, Processes, and...

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Using the ServiceNow Store with EXPRESS Edition

 

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When Is CRM Not CRM?

I've noticed a trend recently in which organizations are talking about updating or implementing a new Customer Relationship Management (CRM) system.  I think real CRMs area great and an absolutely...

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