3-1-1: Tracking City Services (from Potholes to Ghosts)

We often talk about the "Shared Services Model" as a framework which provides employees of a company a centralized location to view, request, and track all the various services available to help...

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Video Introduction to the Shared Services Model

This video introduction to the Shared Services Model of service fulfillment and delivery used by modern enterprise businesses, shows the concepts of creating a centralized system of engagement for...

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311 Solutions as Single Systems of Engagement

Cities across the country from New York, to Philadelphia, to Washington, DC, to Chicago, to San Diego are seeing success implementing what's a called a "311 system."  Similar to the 911 system for...

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Where's the 9-1-1 for Our Enterprise?

Posted on June 16, 2016

Everyone knows about the 9-1-1 phone system used by local governments to provide emergency services to their citizens.  This is a popular and universal system with incredibly valuable features,...

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Why Application Scope in ServiceNow Is Important

Posted on May 31, 2016

Since the Fuji release of ServiceNow, the platform introduced the concept of Scoped Applications.  This feature creates a private namespace assigned to a collection of tables and scripts and is...

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What We Really Learned from Playing Mega Man

Posted on April 19, 2016

I hope some of you gamers out there still remember playing Mega Man on your Nintendo Entertainment Systems in the 90’s.

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Genesis of the Enterprise Cloud

Posted on March 23, 2016

In the beginning there was no cloud, only the darkness of the data center.  And it was the Sales processes that was barren and void, with darkness upon the face of the deep.  And they said, “Let...

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