Since the Fuji release of ServiceNow in March 2015, the platform introduced the concept of Scoped Applications. This feature creates a private namespace assigned to a collection of tables and...

This video introduction to the Shared Services Model of service fulfillment and delivery used by modern enterprise businesses, shows the concepts of creating a centralized system of engagement for...

Everyone knows about the 9-1-1 phone system used by local governments to provide emergency services to their citizens. This is a popular and universal system with incredibly valuable features, that...