4 Reasons to Deploy a 311 System

Posted on May 16, 2017

3-1-1 systems allow citizens to interact with their local governments, find information, and make requests.  The term comes in the shadow of 9-1-1 Emergency Request systems, but focuses on...

Continue reading

Video Introduction to the Shared Services Model

This video introduction to the Shared Services Model of service fulfillment and delivery used by modern enterprise businesses, shows the concepts of creating a centralized system of engagement for...

Continue reading

311 Solutions as Single Systems of Engagement

Cities across the country from New York, to Philadelphia, to Washington, DC, to Chicago, to San Diego are seeing success implementing what's a called a "311 system."  Similar to the 911 system for...

Continue reading

Where's the 9-1-1 for Our Enterprise?

Posted on June 16, 2016

Everyone knows about the 9-1-1 phone system used by local governments to provide emergency services to their citizens.  This is a popular and universal system with incredibly valuable features,...

Continue reading