4 Reasons to Deploy a 311 System

Posted on May 16, 2017

3-1-1 systems allow citizens to interact with their local governments, find information, and make requests.  The term comes in the shadow of 9-1-1 Emergency Request systems, but focuses on...

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Video Introduction to the Shared Services Model

This video introduction to the Shared Services Model of service fulfillment and delivery used by modern enterprise businesses, shows the concepts of creating a centralized system of engagement for...

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311 Solutions as Single Systems of Engagement

Cities across the country from New York, to Philadelphia, to Washington, DC, to Chicago, to San Diego are seeing success implementing what's a called a "311 system."  Similar to the 911 system for...

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Where's the 9-1-1 for Our Enterprise?

Posted on June 16, 2016

Everyone knows about the 9-1-1 phone system used by local governments to provide emergency services to their citizens.  This is a popular and universal system with incredibly valuable features,...

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Why Every Enterprise Should Hate In-N-Out Burger

Posted on April 05, 2016

Nearly everyone in the American Southwest has on one road trip or another, feasted at that quintessential fast-food burger joint, In-N-Out Burger.  Based in California, In-N-Out has been serving...

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