Dave Harding

Recent Posts

3-1-1: Tracking City Services (from Potholes to Ghosts)

We often talk about the "Shared Services Model" as a framework which provides employees of a company a centralized location to view, request, and track all the various services available to help...

Continue reading

5 Partnerships that Show the Importance of Relationship Management

When most people hear relationship management they think about customer relationship management (CRM). Worldwide CRM software totaled $26.3 billion in 2015, up 12.3 percent from 2014, according to...

Continue reading