5 Partnerships that Show the Importance of Relationship Management

When most people hear relationship management they think about customer relationship management (CRM). Worldwide CRM software totaled $26.3 billion in 2015, up 12.3 percent from 2014, according to...

Continue reading

Why Application Scope in ServiceNow Is Important

Posted on May 31, 2016

Since the Fuji release of ServiceNow, the platform introduced the concept of Scoped Applications.  This feature creates a private namespace assigned to a collection of tables and scripts and is...

Continue reading

Genesis of the Enterprise Cloud

Posted on March 23, 2016

In the beginning there was no cloud, only the darkness of the data center.  And it was the Sales processes that was barren and void, with darkness upon the face of the deep.  And they said, “Let...

Continue reading