The First End User Portal for ServiceNow Express is Live

We're pleased to announce the immediate release of Stave's Express Portal application.  We're proud to be one of the first 6 applications available on the ServiceNow Store exclusively for the...

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4 GRC-IT Techniques I Learned at SKO

I've just returned from ServiceNow's annual Sales Kick-Off event, or "SKO".  This annual conference serves as both internal sales training to the ServiceNow team and as a training and networking...

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3-1-1: Tracking City Services (from Potholes to Ghosts)

We often talk about the "Shared Services Model" as a framework which provides employees of a company a centralized location to view, request, and track all the various services available to help...

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5 Partnerships that Show the Importance of Relationship Management

When most people hear relationship management they think about customer relationship management (CRM). Worldwide CRM software totaled $26.3 billion in 2015, up 12.3 percent from 2014, according to...

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Stave Data Tools is Live in the ServiceNow Store

Our latest app, Stave Data Tools, is now available in the ServiceNow Store for all enterprise customers.  Data Tools is a packaged offering that includes data masking, scrambling, and generating...

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How Effective Are Your ServiceNow Dashboards?

At Stave, one of the things I think is great is when I get to see a portal site one of our customers has developed using CMS+.  CMS+ is designed to build responsive portals in ServiceNow faster...

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Simplifying the FITARA Process for Federal Government Agencies

The Federal Information Technology Acquisition Reform Act (FITARA) is a 2014 law that represents the first major overhaul of information technology (IT) processes for organizations in the U.S....

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Video Introduction to the Shared Services Model

This video introduction to the Shared Services Model of service fulfillment and delivery used by modern enterprise businesses, shows the concepts of creating a centralized system of engagement for...

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Who Loves Doing Army Equipment Layouts?

When I was serving in the U.S. Army, we had these events called "equipment layouts."  This entailed everyone taking all his stuff, and the unit's stuff from wherever it might be kept and putting...

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311 Solutions as Single Systems of Engagement

Cities across the country from New York, to Philadelphia, to Washington, DC, to Chicago, to San Diego are seeing success implementing what's a called a "311 system."  Similar to the 911 system for...

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