6 Great Customer Support Responses

 

We've talked before about using ServiceNow as a complete Customer Service Management platform.  You can't forget, however, that any successful solution encompasses People, Processes, and...

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Using the ServiceNow Store with EXPRESS Edition

 

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When Is CRM Not CRM?

I've noticed a trend recently in which organizations are talking about updating or implementing a new Customer Relationship Management (CRM) system.  I think real CRMs area great and an absolutely...

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The First End User Portal for ServiceNow Express is Live

We're pleased to announce the immediate release of Stave's Express Portal application.  We're proud to be one of the first 6 applications available on the ServiceNow Store exclusively for the...

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4 GRC-IT Techniques I Learned at SKO

I've just returned from ServiceNow's annual Sales Kick-Off event, or "SKO".  This annual conference serves as both internal sales training to the ServiceNow team and as a training and networking...

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3-1-1: Tracking City Services (from Potholes to Ghosts)

We often talk about the "Shared Services Model" as a framework which provides employees of a company a centralized location to view, request, and track all the various services available to help...

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5 Partnerships that Show the Importance of Relationship Management

When most people hear relationship management they think about customer relationship management (CRM). Worldwide CRM software totaled $26.3 billion in 2015, up 12.3 percent from 2014, according to...

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Stave Data Tools is Live in the ServiceNow Store

Our latest app, Stave Data Tools, is now available in the ServiceNow Store for all enterprise customers.  Data Tools is a packaged offering that includes data masking, scrambling, and generating...

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How Effective Are Your ServiceNow Dashboards?

At Stave, one of the things I think is great is when I get to see a portal site one of our customers has developed using CMS+.  CMS+ is designed to build responsive portals in ServiceNow faster...

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Simplifying the FITARA Process for Federal Government Agencies

The Federal Information Technology Acquisition Reform Act (FITARA) is a 2014 law that represents the first major overhaul of information technology (IT) processes for organizations in the U.S....

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