Simplifying the FITARA Process for Federal Government Agencies

The Federal Information Technology Acquisition Reform Act (FITARA) is a 2014 law that represents the first major overhaul of information technology (IT) processes for organizations in the U.S....

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Video Introduction to the Shared Services Model

This video introduction to the Shared Services Model of service fulfillment and delivery used by modern enterprise businesses, shows the concepts of creating a centralized system of engagement for...

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Who Loves Doing Army Equipment Layouts?

When I was serving in the U.S. Army, we had these events called "equipment layouts."  This entailed everyone taking all his stuff, and the unit's stuff from wherever it might be kept and putting...

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311 Solutions as Single Systems of Engagement

Cities across the country from New York, to Philadelphia, to Washington, DC, to Chicago, to San Diego are seeing success implementing what's a called a "311 system."  Similar to the 911 system for...

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Generate QR Codes Within ServiceNow

Quick Response Codes, or "QR Codes" for short, are grid-like two-dimensional barcode graphics that are popular ways to quickly share small amounts of data.  

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