4 Reasons to Deploy a 311 System

Posted on May 16, 2017

3-1-1 systems allow citizens to interact with their local governments, find information, and make requests.  The term comes in the shadow of 9-1-1 Emergency Request systems, but focuses on...

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Greg Clock Joins Stave

Posted on May 10, 2017

I'd like to take this time to welcome Mr. Greg Clock to Stave where he will serve in the capacity of President.  Greg was formerly the Director of ProfessionalServices at ServiceNow.  I'm excited...

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Don't Make the Mistake of Skipping ServiceNow's Knowledge 17

Posted on March 06, 2017

ServiceNow's annual user conference, Knowledge, is coming up very quickly.  If you don't have plans to attend yet, you better get on it or you're really going to miss out.  I've missed some...

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6 Great Customer Support Responses

 

We've talked before about using ServiceNow as a complete Customer Service Management platform.  You can't forget, however, that any successful solution encompasses People, Processes, and...

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Get in on the Fake News Game

It seems like everyone is talking about "fake news" anymore.  I seriously don't think you can turn on the actual news on the TV, read articles online, or visit web forums without the mention of...

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Using the ServiceNow Store with EXPRESS Edition

 

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When Is CRM Not CRM?

I've noticed a trend recently in which organizations are talking about updating or implementing a new Customer Relationship Management (CRM) system.  I think real CRMs area great and an absolutely...

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The First End User Portal for ServiceNow Express is Live

We're pleased to announce the immediate release of Stave's Express Portal application.  We're proud to be one of the first 6 applications available on the ServiceNow Store exclusively for the...

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4 GRC-IT Techniques I Learned at SKO

I've just returned from ServiceNow's annual Sales Kick-Off event, or "SKO".  This annual conference serves as both internal sales training to the ServiceNow team and as a training and networking...

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3-1-1: Tracking City Services (from Potholes to Ghosts)

We often talk about the "Shared Services Model" as a framework which provides employees of a company a centralized location to view, request, and track all the various services available to help...

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